How can we help?

Questions about your subscription, help with the app, or a bug to report: write to us and a real person will reply.

Email us

You can also send us a message from inside the app: Profile → Send feedback.

Your subscription

Cancel or change it. On iPhone: Settings → your name → Subscriptions → Piatto. On Android: Google Play → Payments & subscriptions → Subscriptions.
Refunds are handled by the store you paid through: Apple at reportaproblem.apple.com, or Google Play from your order history.
Subscribed but Piatto is still locked? Email us with the day you subscribed and we’ll sort it out.

Change your household, budget or supermarket: Profile → Your plan.
Don’t fancy a dinner? Open it and swap it for another.
Want a fresh week? On the Plan tab, tap Rebuild my plan.
Shopping list: tap Open list on the groceries card at the top of the Plan tab.
Language: Profile → Language.

Tell us what you tapped, what you expected and what happened instead. A screenshot and your phone model help us fix it faster.

Your plan lives on your phone and you don’t need an account. To erase everything, see Delete your account and data. You can also read our Privacy Policy and Terms of Use.